JOB TYPE: Full-time

JOB SUMMARY:

The Coordinator of Visit Experience will organize daily campus visits, admissions events, and office walk-ins as well as provide day-to-day office management.

ESSENTIAL JOB FUNCTIONS:

The employee in this position will have the following essential job functions:

• Manage the Individual Campus Visit Program for SBTS and Boyce College
  • Work with the Associate Director of Visit Experience to provide personalized hospitality including top notch first impressions to all guests, faculty, current students, inquiries, etc.
  • Coordinate daily individual campus visits
    • Receive visit requests, set up appointments, hotel reservations and email confirmations to an average of 15 campus visitors per week
    • Add visitor information to office calendar and distribute to counselors, housing, and campus partners
    • Ensure office staff are knowledgeable of all campus visitors and the details of their visits
    • Communicate with prospective students and families to confirm the details and accommodations of their visit
    • Communicate daily with faculty members concerning campus visitors
    • Oversee the making of packets for each guest with personalized schedule and deliver packets to Legacy Hotel for overnight visitors
    • Coordinate with Pioneer Staff to ensure food quantity and dietary needs are met for our guests
    • Maintain oversight of visit supplies and inventory and order supplies as needed
    • Submit project requests to Communications and Print Shop for printed materials as needed
    • Maintain Pavilion Theater Room upkeep and reservation calendar
    • Build relationships with campus partners to promote a positive visitor experience (e.g. Legacy Hotel, Housing, Student Life, Event Productions)
• Attendance, assistance, and leadership for on-campus events including but not limited to 4 Preview Days, 8 special visit days, 2 Be A Bulldog Days, etc.
  • Manage requests for special visit days and admissions events in Event Management Software
  • Arrange lodging and transportation for all visitors attending Preview Day
• Coordinate group visits as requested for prospective Boyce & SBTS student groups
  • Communicate with group leaders to create a personalized itinerary matching the group needs
  • Confirm group itinerary with respective staff members and group leader
• Assist students, staff, and visitors who walk-in to the Admissions Office at the front desk as needed
  • Arrive on time every morning to open the office
  • Lock/unlock doors and forward phones as needed (opening hours, closing hours, chapel services, staff meetings, etc.)
  • Maintain an inviting, comfortable and professional atmosphere at the welcome desk of the Admissions Office
  • Ensure that the front office is clean, set up and prepared to accommodate the needs of guests
  • Responsible for staffing the front desk during open office hours
  • Third line for receiving admissions office phone calls and fielding efficiently
  • Receive and distribute Admissions Office mail, email and phone messages
  • Submit facility work orders as needed to maintain and repair office and event spaces
  • Assist with general office administrative tasks as needed (e.g. paperwork, supply ordering, check requests, calendar management)
  • Provide support for the Associate Director of Visit Experience in general office management
• Expected to attend both chapel services during the week

Performs other duties as may be assigned by the supervisor.

EDUCATION:

The person in this position must have at least a high school diploma or GED. A Bachelor’s degree is preferred.

QUALIFICATIONS:

The person in this position must have the following qualifications:

• Ability to portray the seminary values and distinctive in writing, speaking, and personal demeanor, and spiritual commitment
• Detail oriented and able to work at a fast pace
• Proven record of strong communication skills
• Excellent verbal and non-verbal communication skills; ability to interact and engage people, and view, discern, adjust, and respond appropriately to non-verbal communication cues
• Strong organizational and logistical skills
• Must be flexible and be able to quickly adapt to a changing work environment
• Some weekend and evening hours may be required
• Experience with database systems and administrative tasks is preferred